Restore a purchase
Open the purchase screen in the Mac App Store edition and choose Restore Purchases. Use the same Apple Account that made the original purchase.
SUPPORT / KEEP MOVING
Let’s get you unstuck.
CtrlNotes is local-first: your notes remain plain files on your Mac, and most problems can be resolved without sending your data anywhere.
Protect your notes
Your vault is a folder of plain Markdown files. Back it up with Time Machine or your preferred file-backup service before moving, replacing, or resetting a device.
Report a problem
Open a public support issue with the CtrlNotes version, macOS version, what you expected, and what happened. Never attach private notes, licence values, or purchase information.
Open support issues →Include useful details, not private content.
For crashes or errors, include the diagnostic category and steps to reproduce. Remove note text, filenames, file paths, clipboard content, Apple Account information, and transaction details before sharing logs or screenshots.
Contact support